A Note from Me to You:
Hey, Carrie & Team FEA! FEA is incredibly inspirational, and I love the positive energy that emanates out. Carrie, you have created an incredible culture at FEA, and I’d love to bring my own vision to your team.
I would love to bring my skills to FEA as Wow Specialist. It is my joy to analyze the numbers while nurturing customer relationships because I know the impact both have!
I created this page, especially for you, so you can see exactly what it would look like to have me as a part of your team. Enjoy! :)
Past Clients
What People Are Saying…
“We hired Francesca to manage our calls for the Samurai Coaching Dojo. We loved Francesca’s energy and knowledge of the Dojo, along with her desire to be of service to others. We were able to trust that the background details were taken care of as we ran our calls, that attendance was tracked, that people were cared for, and that recordings were all set. I felt proud of our team for creating a powerful experience for the Samurai and I felt relief that we made it through. If you’re looking to hire somebody to be a cheerleader for what you're doing in the world, see and advocate for the parts of yourself you're ignoring, and care for your community, I recommend Francesca Woltanski.”
- Matt Thieleman, CEO of Pilea
“You’re worth your weight in gold. This is beyond perfect-- you are magic. Thank you for taking the initiative to do this so eloquently. You’re such an embodiment of love - the love that you are the that you bring to everything that you do and every person you interact with. It’s what made you excel here.”
-Demi McConkie, Business Coach + CEO of AP Leadership
“Francesca has a heart for both people and the systems that set them up for success. I have experienced this as one of her life coaching clients, as well as in our collaboration in producing the Simply Biz Besties Podcast. One of her core values, and indeed one of her great strengths, is connection. She demonstrates this by asking pertinent questions at exactly the right time, communicating clearly, and offering excellent solutions that lead to deeper connection and cohesion within a team. On the Simply Biz Besties Team, Francesca took on the role of keeping us on task and she was pivotal in simplifying and streamlining our processes so that we could deliver an excellent podcast season. She cares deeply for the people she works with and will go above and beyond to see them succeed.”
— Shelley Smith, Copywriter, Author, + CEO of Shelley Smith Creative
I wrote this email to mark the celebratory end of my client’s group program.
This is from when I was managing a Slack Community. Here is one of my messages that I wrote for the group.
Here is an example of doing Community Management for Kelle Wynne Studios. You can see my replies under ‘Unfold with Kellee Wynne.’
Before
My client was losing precious hours because her onboarding workflow was almost 100% manual. She was needed in so many steps of the process meaning it was hard for her to go on vacation without worrying what would happen to her business while she was gone!
After
My client went from nearly a dozen tasks she had to be a part of to JUST SHOWING UP ON THE CALL! In addition, she saved hundreds of dollars because her systems were doing the work for her and her team!
What Other Clients Are Saying…
-Rachel A., Participant of AP Leadership Program
“Our communication started with you approaching me with something to help me out. It set me up to feel very trusting with you. Your voice messages = instant calm. It made me feel safe to open up. I actually think it’s quite brave to open yourself up like that to a complete stranger.”
- Marei L., Potential Client
- Hilary M., AP Leadership, Customer Concierge
“I’m in awe of your strength, wisdom, and joy. With your kindness, I feel more open. I feel kinder. It makes me feel like kindness is possible for me.”
- Rob H., Participant of Samauri Coaching Dojo
Why I’m Perfect for Wow Specialist…
I am a Results Oriented Person
My love for numbers comes out in my work, and I believe it is foundational for top-notch customer experiences. I started out as a math major before I switched to studying linguistics which is the perfect combination of love of numbers and love of communication. I am constantly evaluating my results by collecting data points that always add to the customer experience. When things are streamlined and issues are proactively addressed, communication is at its best - nothing slips through the cracks, customers get quick responses, and energy is high for thoughtful, caring responses!
I Love Connecting with People Online
On the Strengths Finder, WOO (winning others over), Includer, Positivity, and Achiever are in my top 5 gifts. While some people find interacting online terrifying, I find it so much fun! I think it’s a perfect way to build relationships and provide excellent customer service. I love making recommendations and referrals to connect people to the help they need. I value clear, honest, and heartfelt communication, and I’m not afraid to set boundaries when needed. This makes me perfect for client management because people instantly feel my warmth, know I’m there for them when they need me, and also still respect the boundaries I so dearly work to protect.
I Love the Details & Organizing
While my intuition makes me incredible with interacting online as a coach, my attention to detail shows up the strongest in my work as an online business manager. This is where I can solve tangible problems for people like streamlining their processes with simple systems so that they have plenty of energy left over to find perfect solutions to customers’ pain points. I find great pleasure in organizing my client’s Google Drives and making sure that their backends are orderly. It’s my favorite! This makes me uniquely qualified for this role because I can manage my time to cover communication across multiple platforms while delivering 5-star experiences. My organization skills and attention to those personal touches make me perfect for Wow Specialist.